Aggregators negotiate rates with couriers, provide one dashboard and one invoice, and often recommend a courier per shipment. They make it easy to use several couriers, which is useful because courier performance varies a lot by region.

Judge couriers on your own results: delivered rate, COD RTO, speed and cost per shipment, by pincode. The cheapest rate card is not the cheapest courier once returns are counted.

Work it out: RTO cost

What cash-on-delivery returns cost you each month, per RTO and per COD order, and the prepaid incentive that pays for itself.

Related terms

Part of the growth marketing glossary by Shiva Sharma.